Before starting a trip organized by a tour operator/travel agent, you should familiarize yourself with the recommendations posted on official websites.
Therefore, when concluding a contract for tourist services, you should check that:
the tour operator had a valid license and financial support (up-to-date information is available on the official website of the Ministry of Economic Development in the section “Activity-Tourism-Tour operator activity-License register”);
the stated dates of departure and arrival were specified in the contract;
the contract contained information about the availability of a transfer from the airport to the hotel in both directions (if such a service is applied for);
the hotel corresponded to the declared category and this was also indicated in the contract;
the terms of cancellation of the tour and the terms of refund were specified;
each tourist had an individual insurance policy for medical care and against an accident;
a tour payment receipt or fiscal check was available.
On the trip, you must take with you:
a copy of the contract for tourist services;
the original insurance policy for medical care and against an accident;
contacts of the tour operator (travel agent);
contacts of the diplomatic institution of Ukraine of the country to which you are traveling.
In the event that the tour operator did not provide the declared services for the protection of violated rights, tourists have the right to apply to the State Production and Consumer Service by providing:
photos, – video materials, a copy of the contract for tourist services;
settlement receipts for expenses incurred, etc.
If the tour operator has violated the licensing conditions, travelers have the right to apply to the Ministry of Economic Development, providing supporting documents.
